Shipping policy
1. Order Processing
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Orders are typically processed within 1–2 business days after placement.
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Orders placed on weekends or holidays will be processed on the following business day.
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Orders placed after the daily cutoff (e.g. 11 am PST in the reference policy) may be processed the next business day.
2. Shipping Regions & Restrictions
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We ship domestically within the United States.
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We do not ship to P.O. Boxes, Alaska, or Hawaii.
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We also offer international shipping, but availability may vary by country.
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Customs, duties, import taxes (if any) are the responsibility of the recipient.
3. Shipping Methods & Delivery Times
| Shipping Method | Estimated Timeframe* |
|---|---|
| Ground (standard) | 5–7 business days |
| Express | 3 business days |
| 2-Day | 2 business days |
| Next Day | 1 business day |
* “Business days” exclude weekends and holidays. These timeframes are estimates and not guaranteed.
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For domestic orders, ground shipping often takes 3–5 business days.
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During high-volume periods (sales or holidays), delivery may take longer.
4. Shipping Costs & Free Shipping
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Shipping costs are calculated at checkout based on the destination and selected shipping method.
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We offer free ground shipping on domestic orders over USD 120.
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If an order is refused upon delivery, you (the customer) will be responsible for additional shipping fees.
5. Tracking & Notifications
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Once your order ships, you will receive an email with a tracking number.
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Signature may be required for orders over USD 1,000.
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UPS (or the chosen carrier) delivers during standard business hours.
6. Delays, Lost, or Stolen Packages
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We are not liable for shipments delayed by carrier issues, weather, customs, or other factors beyond our control.
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Please contact customer service if your tracking indicates a problem.
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In cases of lost or stolen packages, we can assist in filing claims with the carrier but liability is limited.
7. Returns & Refused Orders
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If you refuse delivery, you are responsible for return shipping costs + any additional handling fees.
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Notify us beforehand if you decide not to accept delivery so we can guide you.
8. Legal & Miscellaneous
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We reserve the right to modify this policy at any time; changes will be effective when posted.
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Our shipping policy is part of the Terms & Conditions governing your purchases on poolshark.in.
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For international orders, customs clearance, duties, and taxes are the responsibility of the buyer.
